FAQ
Q1. How to find you?
A: You can contact us through WhatsApp +86 15010810917 or email sales@hemamedi.com anytime.
Q2. Are you a manufacturer or a trading company?
A: Hemamedi is a factory engaged in the development, production, sales and service of rehabilitation products and solutions.
Q3. Can you do OEM or ODM?
A: We provide custom label products and independently designed products.
Q4. What is the difference between Hemamedi and other companies?
A: Hemamedi brings the innovation of systematic rehabilitation products and solutions with a global vision, receives support from venture capital and the government, and guarantees quality and after-sales service.
Q5. What is your delivery date?
A: Depending on the product. Samples or small quantities of orders can usually be completed within 10-30 days, and bulk orders vary according to customer conditions.
Shipment
Seaport: Tianjin, Beijing, Shanghai, Shenzhen or Guangzhou. All items will be tested before shipment. All goods are sent from China for now. Orders will be shipped by DHL, TNT, FedEx, or by sea or air. Estimated arrival time is 5-10 days by express, 7-10 days by air or 10-60 days by sea. We can offer FOB, CIF, CFR, DDU or DDP service.
Packaging
With years of export experience along with excellent quality, advanced services and competitive prices, different items will have different kinds of packaging. We have won numerous customers' trust and support.
Aftersale Services
- We will not refund without reason.
- If some items are damaged during delivery due to objective reasons, we will not refund in full. But we can accept a partial refund to compensate the damaged part.
- If the product has quality problems, you can take pictures and videos for us. When we confirm, we will provide a satisfactory solution and return the damaged parts.
- If imitating a big brand product, please do not compare its quality with the original product. Because price determines quality.
Give us a call or fill out the form. We try our best to answer all business inquiries within 24 hours on business days.